FAQ
Rouse Faucet Filter
What does it filter out?
What does it filter out?
The Rouse Faucet Filter uses UV sterilization and an 8-stage filtration system to reduce:
- 99.7% Bacillus coli
- 99.5% Staphylococcus aureus
- 93.7% Free residual chlorine
- 98.4% Scale-inhibiting chlorine
It also helps prevent limescale buildup and keeps your water skincare-safe.
How often do I need to replace the cartridge?
How often do I need to replace the cartridge?
Every 3 months. You can order refills on our site or subscribe for automatic delivery (and save 30%).
Is it compatible with my faucet?
Is it compatible with my faucet?
It fits the majority of standard faucets. If you’re unsure, send us a photo and we’ll confirm for you.
Does the LED display need batteries?
Does the LED display need batteries?
No. It runs on hydropower, the water flow activates it.
What’s the UV light for? Is it safe?
What’s the UV light for? Is it safe?
The built-in UV light sterilizes your water. It's completely safe for your skin and eyes.
Rouse Shower Filter
What makes it different?
What makes it different?
Rouse Shower Head includes a Vitamin C pod for skin-brightening benefits, a coconut filter for deep purification, and a sleek, minimal design that elevates your shower game.
Will it affect water pressure?
Will it affect water pressure?
Yes, for the better. Expect stronger, smoother flow.
Is it compatible with my shower?
Is it compatible with my shower?
It fits all showers with a hose connection. If you don't have a hose, you can get one here.
Shipping & Returns
Where do you ship?
Where do you ship?
We currently ship to the US, Australia, UK, EU, and Canada. For other regions, custom orders are possible, just reach out.
How long does delivery take?
How long does delivery take?
Expect to be enjoying refined water 5-7 working days after your purchase.
Is shipping free?
Is shipping free?
Yes, shipping is free on all orders, always.
What’s your return policy?
What’s your return policy?
You have 30 days to change your mind, no questions asked.
Who pays for return shipping?
Who pays for return shipping?
We do.
Installation & Usage
Do I need tools or a plumber to install?
Do I need tools or a plumber to install?
Not at all. Just remove your faucet's aerator and screw on the filter. It’s a 2-minute job.
Are instructions included?
Are instructions included?
Yes, they’re inside the box.
How will I know when to change the filter?
How will I know when to change the filter?
For the faucet, the LED screen will let you know. No guesswork. For the shower head, we recomend to change it about every 3 months
Is the LED screen waterproof?
Is the LED screen waterproof?
Yes, fully water-resistant and safe for daily use.
Orders, Refills & Warranty
Can I subscribe to refills?
Can I subscribe to refills?
Yes. Subscribe to get a new cartridge every 3 months and save 30%.
Is there a warranty or guarantee?
Is there a warranty or guarantee?
Yes, you’re covered for 30 days under our satisfaction guarantee. No questions asked.
Can I buy refill cartridges separately?
Can I buy refill cartridges separately?
Yes, available on our website any time.